Remote — Atlanta. NeedAWebNow has no office in Atlanta and this posting does not mean we operate there. Our only two offices are in Orlando and Miami, Florida. We are building a bench of people we can call on as work scales, and this role is open to candidates based in or around Atlanta, United States, working remotely. Time zone: US Eastern — the same working day as both of our offices.
About the role
Most of our clients have no in-house marketing or IT person, so when their contact form stops sending or they cannot get into their email, they message us. That support runs on US Eastern business hours, which is exactly why Atlanta is a market we would hire support from. NeedAWebNow has no office in Atlanta and no operations in Georgia — our two offices are in Orlando and Miami. This posting is us keeping a shortlist of remote support people for when the volume justifies another pair of hands.
What you’d do
- Handle inbound client requests across email, phone and the client portal, and keep each one moving until it is actually resolved rather than acknowledged.
- Make the small site changes yourself — text, images, prices, hours, staff bios — on live WordPress and WooCommerce sites, carefully.
- Triage what you cannot fix: reproduce it, write it up so a developer does not have to ask three questions, and tell the client what is happening and when.
- Keep the account record current in Mission Control, so a client’s history is not stored in one person’s memory.
What we’d look for
- Customer-facing experience with non-technical people, and the patience that takes. Agency or managed-services background is a plus.
- Enough comfort in WordPress to make a routine content change unaided — and the judgement to stop and ask before touching anything unfamiliar on a live site.
- Writing a stressed business owner can follow: short, specific, no jargon, no blame.
- Spanish is a strong plus. About half our client conversations happen in it, and a bilingual support person is worth more to us than a monolingual one.
Working remotely from Atlanta
Fully remote, inside weekday business hours because that is when clients are working. You would be based in the Atlanta metropolitan area. Atlanta is on US Eastern, the same working day as both our offices, which for a support role is the whole point. No on-site requirement, no office to come into.
About this posting
This is an open, evergreen posting. We keep it up whether or not there is a seat free this month, because the alternative — starting a search the week we need somebody — is how agencies end up hiring whoever is available instead of whoever is right. There is no deadline on it and no urgency to manufacture. If you are good at this, apply, and we will talk; if the fit is there and the work is not yet, we will tell you that honestly and keep your application on file.
Every application comes to us through this page. We do not post on Indeed or any other job board, and nobody at NeedAWebNow will ever ask you to pay for anything as part of applying.