About the role
AI and automation is our largest service catalogue after social, and it is also how this agency runs internally: Mission Control, our own dashboard, carries two dozen integrations — ad platforms, inboxes, messaging, social scheduling, CRM — and clients buy those as add-ons. Our published position is that AI is a tool and not a crutch: it does research, drafts and automation, and a human still owns the voice, the offer and the relationship. As AI Automation Specialist you build the tool half of that, for clients and for us.
What you’ll do
- Build conversational automations clients actually sell against — ManyChat flows, WhatsApp Business setups, website chat handoffs — that route a real enquiry to a real person instead of trapping it in a bot.
- Wire up integrations between client systems and Mission Control: ad accounts, Google services, inboxes, messaging channels, Shopify and WooCommerce, CRM.
- Build the internal automations that take repetitive work off the team — report assembly, lead routing, digests — and document them so they are not one person’s private machinery.
- Build and maintain AI-assisted drafting workflows with a review step that cannot be skipped, because the one failure mode we will not ship is content nobody checked.
- Monitor what you have built. An automation that fails silently is worse than no automation, and finding that out from a client is the outcome this role exists to prevent.
What we’re looking for
- Demonstrable automation work — API integrations, webhooks, workflow tools, or code. Show us something you built that is still running.
- Comfortable with REST APIs, OAuth and webhooks, and with JavaScript or Python for the parts a no-code tool cannot reach.
- Hands-on experience with at least one LLM API, and a realistic view of what it is and is not reliable for.
- An instinct for failure modes: rate limits, expired tokens, partial writes, and what happens when a third party changes an endpoint without telling anyone.
Schedule
Part-time, roughly 15–25 hours a week, largely on your own schedule. Hybrid: mostly remote, with on-site time at our Orlando office at Pipeline Workspaces, 20 North Orange Avenue, for planning sessions.
About this posting
This is an open, evergreen posting. We keep it up whether or not there is a seat free this month, because the alternative — starting a search the week we need somebody — is how agencies end up hiring whoever is available instead of whoever is right. There is no deadline on it and no urgency to manufacture. If you are good at this, apply, and we will talk; if the fit is there and the work is not yet, we will tell you that honestly and keep your application on file.
Every application comes to us through this page. We do not post on Indeed or any other job board, and nobody at NeedAWebNow will ever ask you to pay for anything as part of applying.