About the role
Social media is the largest single service line we sell, and for most of our clients it is not a brand-awareness exercise — it is the only place their customers see them between visits. The work is steady and unglamorous: a real content calendar, posts that go out when they are supposed to, comments and DMs answered the same day, and Spanish that reads like Spanish rather than like a translated caption. As Social Media Manager you run that for a portfolio of small-business accounts across Instagram, Facebook, TikTok, LinkedIn and Pinterest.
What you’ll do
- Build and maintain monthly content calendars for several client accounts at once, in English and Spanish, and keep them actually published rather than planned.
- Produce the posts: write captions, assemble graphics from brand templates, cut short vertical video from footage we have, and schedule everything through Mission Control’s content planner.
- Handle community management — comments, DMs, reviews and the occasional complaint — within agreed response times, and escalate the ones that need the account strategist.
- Report monthly on what each account actually did: reach, engagement, follower movement, and which posts drove profile visits or messages, with a short read on why.
- Keep each client’s voice distinct. Running six accounts is not an excuse for six accounts that sound the same.
What we’re looking for
- Two or more years managing business social accounts that were not your own, with examples we can look at.
- Genuinely bilingual English and Spanish, written as well as spoken. This is not a preference for this role; roughly half the content you produce will be in Spanish.
- Comfort producing simple graphics and short-form vertical video yourself — Canva, CapCut or equivalent. You will not be waiting on a designer for a Tuesday post.
- Reliability about dates. A calendar that slips is the one failure mode that loses a social client.
Schedule
Part-time, roughly 20–25 hours a week, spread across weekdays rather than concentrated — community management does not batch well. Hybrid: mostly remote, with on-site time at our Miami office at Pipeline Workspaces, 8400 NW 36th Street in Doral, for calendar planning and content shoots.
About this posting
This is an open, evergreen posting. We keep it up whether or not there is a seat free this month, because the alternative — starting a search the week we need somebody — is how agencies end up hiring whoever is available instead of whoever is right. There is no deadline on it and no urgency to manufacture. If you are good at this, apply, and we will talk; if the fit is there and the work is not yet, we will tell you that honestly and keep your application on file.
Every application comes to us through this page. We do not post on Indeed or any other job board, and nobody at NeedAWebNow will ever ask you to pay for anything as part of applying.